Applies to the website alouraltd.com, under the legal entity Aloura Co., Ltd.
👉 The policy may change at any time without prior notice.
👉 In case of discrepancies, the Vietnamese version shall prevail.
👉 Effective Date: 03/06/2025
1. Orders & Payments
- Orders placed on alouraltd.com are legally valid as electronic contracts.
- Payments accepted via: Visa, MasterCard, JCB, bank transfer, COD (domestic), and e-wallets
(Momo, ZaloPay, ShopeePay…).
- Customers are responsible for incorrect information entered, as well as any additional charges
(bank fees, currency conversion fees).
- Alouraltd.com reserves the right to cancel orders if the payment system detects unusual
activity or fraud risk.
2. Confirmation & Agreement
- Before placing an order, customers must tick: “I have read & agree to the Policy”.
- This serves as proof that the customer has agreed to all terms.
3. Shipping & Risks
- Domestic (VN): 2–6 days via GHN, GHTK, Viettel Post, Hanoi Nhanh (HNN).
- International: 2–7 days via DHL, Viettel Post, HNN, or other logistics partners.
- Shipping fees & import taxes: fully borne by the customer.
- Alouraltd.com is not responsible if the customer provides incorrect/incomplete address details.
- Once the courier confirms “delivered successfully”, all risks of loss or damage pass to the customer.
4. Refund & Return Policy
- Alouraltd.com does not issue refunds, except where required by law or for manufacturing defects /
wrong delivery.
- No refunds in cases such as:
- Customer changes mind, dislikes, ordered incorrectly, or finds lower price later.
- Minor differences in color/size compared to description.
- Late delivery due to natural disasters, pandemics, or force majeure.
- Customer refuses delivery despite correct address provided.
- Customers must report defects within 24h; after 48h without response → order considered completed.
- If refund is legally applicable:
- Only product value is refunded, excluding shipping, tax, bank, or currency fees.
- Refunds will be made via the original payment method within 7–14 business days.
- Return conditions: products must retain original tags, labels, accessories, packaging, and remain unused.
5. Fraud & Right to Refuse Orders
- Customers are fully responsible for the information provided. Incorrect/incomplete details leading to
failed or misdelivery → no refund.
- If delivered to the correct address but customer refuses receipt → considered successful, no refund.
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